Refund policy

30-Day Return Window We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging with all seals intact. 

Returnable Items

• The item is defective
• The wrong product was shipped
• The packaging was damaged during delivery (proof of damged packaging may be requred)

Non-Returnable Items The following items are final sale and cannot be returned or exchanged:

• Opened or used beauty and skincare products
• Items marked as "Final Sale" at the time of purchase
• Gift cards
• Items returned after 30 days of delivery
• Beauty, Health & Hygiene Products  
  • Makeup
  • Skincare
  • Hair tools
  • Fragrances
  • Intimate apparel
  • Final Sale or Discounnted tiems

Return Process To initiate a return, contact us at careteam@veloracollective.store before sending any items back. Unauthorized returns will not be accepted. Once approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective or wrong item was sent. Note: The item must have a conformation status of retun in process before repalcement will be shipped out.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at careteam@veloracollective.store

Damaged or Defective Items If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.

We reserve the right to refuse returns that do not meet our policy requirements.